Categories

Customer Support

Shipping & Delivery
We ship all of our orders through UPS Ground from our warehouse in Michigan.
ALL ORDERS OVER $75 RECEIVE FREE SHIPPING THROUGH UPS!
Order Tracking
U.S Orders (UPS Shipments)
UPS Quantum View system will automatically send an e-mail notification for US shipments. If you do not receive an automatic notification, please contact our customer service dept. to provide your e-mail address to receive order tracking information. We will update your order with the tracking number and other information as soon as they become available.
Shipping Methods
Shipping charges will be applied according to the nature of the product, weight, destination, delivery date, and method.
US Orders: ship UPS Standard, unless otherwise specified.
FOB: Plymouth, MI 48170
Please specify on your purchase order if you wish to use an alternative shipping method. Your Collect Account Number is required when using a Collect Account.
Shipping Rates USA
The rate charged for the shipping of your order is based on the weight of your products and your location. Orders of over $75 receive Free Shipping. *Hawaii, Alaska, and off-shore US territories are not included*
International Shipping Rates
Shipping rates for international orders will be estimated before completion of your order. All international orders will be subject to applicable customs & duty fees and taxes as per their country’s laws. Please contact our customer service department for more details.
Turnaround
We typically process all our orders within 1-2 Business days. You can expect your order within 5-8 days depending on our stock and item availability. We will provide you with an estimated date of shipment and notify you when your order has been shipped.
Express Shipping
Certain items and products may be eligible for Next Day and Express Shipping. Contact us to see if your order is eligible and to request a quote. We will require the number of units, method of shipping and destination zip code to process your request. Vision Scientific has special rates with UPS, and the discounts will be applied to your shipping quote.
Drop Shipping
We offer drop-shipping services at no additional charge to anywhere in US. Please specify your drop-ship to address on your purchase order. Shipping Charges are prepaid and will be added to your invoice. Partial shipments will be invoiced separately.
Warranty Policy
Parco Scientific warrants its microscopes to be free from defects in materials and workmanship under normal use and service for a period of five years starting from the date of purchase.
A record of the original purchase order should be kept on file to verify the purchase and ensure warranty validation. This warranty is non-transferable and is only applicable to the original purchaser named on the original purchase order.
Parco Scientific will, at its sole discretion, repair, replace, or adjust the defective instrument provided that an investigation and factory inspection disclose that such defect developed under normal and proper use and that the instrument is covered under this warranty.
This warranty does not cover damage incurred in transit, or resulting from abuse, misuse, negligence or repairs and alterations performed by a non-authorized repair technician, and any other non-conformance to written maintenance instructions.
This warranty excludes electrical problems that arise as a result of bulbs, batteries, or fuses and electrical components which are not determined to be from manufacturing defect. Electrical warranty is valid for 1 year, unless otherwise deemed as a manufacturing defect. After 1 year, authorization will be determined on an individual basis.
Optics and lenses that become inoperable as a result of misuse or due to lack of normal maintenance are not covered under this warranty.
This warranty does not cover repair or replacement where normal use has exhausted the life of the instrument or its parts. All instruments require periodic parts replacement and general service to perform optimally. Deficient instruments will be replaced or repaired at the discretion of Parco Scientific.
Parco Scientific assumes no responsibility or liability of incidental or consequential damages as a result of using our instruments.
Returning under Warranty
In order to return any merchandise under a return authorization, all products must be packaged in their original packaging content, including Styrofoam boxes for both microscopes and balances. Parco Scientific Inc. exercises the right to refuse any return that is damaged due to insufficient packaging. The customer is responsible for all shipping costs and applicable fees and taxes.
Other Warranties
Beginner plastic microscope line: Not covered under warranty
Digital Eyepiece Cameras: 1 Year Warranty
Electrical Instruments: 1 Year Warranty
Mechanical Balances: 5 Year Limited Warranty
Clearance Items: Final sale
Consumable Part & Accessories: Not covered under warranty
Returns Policy
If for any reason you are not fully satisfied with one of our products, Vision Scientific will gladly help you return the item either for refund or exchange within 14 days of the date you received your order.
Our current return policy and practices are in place to make the process simple and to keep the best interests of our customers in mind.
  • Requests for Returns must be made within 7 days after you have received your purchase.
  • A Parco Scientific customer service representative will contact you within 2-4 business days to provide you with a Return Merchandise Authorization Number (RMA#) and additional shipping instructions. This RMA# will only be valid for a period of 7 days after the date it was issued. Print the return label and RMA# and mark it on the packaging prior to shipping. You MUST have a Return Authorization Number in order to return any item. Please keep your original purchase order number nearby – you will need this for your Return Authorization to be processed.
  • Your return item must be mailed out within 14 days after you have received your purchase.
  • Your item must be in NEW and RE-SALEABLE condition in order to be accepted for return.
  • Return items must be shipped in the original packaging in order to receive a full refund less the original shipping and handling cost. The use of other packaging materials may result in a deduction of up to 20% from the refund amount.
  • Missing items or accessories from the return will result in a deduction of 25% or more from the refunded amount.
  • All returned goods will be subject to a 4.8% handling fee which will automatically be deducted from the refund amount.
  • Items that were initially shipped free of charge will have the original shipping amount deducted from the refund if returned.
  • Customs duty, taxes, and applicable handling fees are non-refundable.
  • Returns received without an RMA Number will be returned to sender COD.
Damaged Items
If your item arrives damaged, document any and all evidence with photos, and note it on the carrier’s delivery documents. Contact the shipping carrier to file a damage claim and request a Damage Claim Number as soon as possible. Have the shipping carrier pick up the item for return to Parco Scientific.
Inform the Parco Scientific customer service department as soon as you receive a file a claim with the carrier and provide us with all information and evidence of damages or defects (photos, delivery documents, damage claim number etc.).Please do not discard packaging or contents, as couriers often want to inspect the damaged merchandise and packaging to assist in the claims process.
Notifications of damaged goods after 14 days of receipt will be considered warranty issues and will be subject to the terms supplied in the individual items warranty information.
Wrong Items
If you have received an item in error that was not part of your original purchase, please contact our Customer Service Department within 14 days of receipt. You may be asked to complete our Return Authorization form and to provide photographic evidence prior to receiving a Return Authorization Number. After confirmation, you will receive a prepaid shipping label to be used for the return. Once we have received the item, the correct item will be immediately shipped to you. In the event you request a refund rather than an item exchange, the original shipping cost will be deducted from the refund amount.
FAQ
What forms of payment are accepted?
Terms are Net 30 days from the date of invoice. We accept checks, direct deposit and are now accepting both VISA and MASTERCARD credit cards. If you wish to have your order payment processed through credit card, please indicate on your order "Credit Card" and specific the type as either "VISA or MASTERCARD".

How can I track my order?
U.S Orders (UPS Shipments)
UPS Quantum View system will automatically send an e-mail notification for US shipments. If you do not receive an automatic notification, please contact our customer service dept. to provide your e-mail address to receive order tracking information.

I received the wrong product, what do I do?
Please contact our Customer Service Department within 14 days of receipt. If return is authorized, a prepaid shipping label will be sent. Once we have received the item, the correct item will be immediately shipped to you. In the event you request a refund rather than an item exchange, the original shipping cost will be deducted from the refund amount.

I received damaged product, what do I do?
If your item arrives damaged, please document the evidence with photos, and note it on the carrier’s delivery documents. Contact the shipping carrier to file a damage claim and request a Damage Claim Number as soon as possible. Have the shipping carrier pick up the item for return to Parco Scientific. Inform the Parco Scientific customer service department and provide us with all information and evidence of damages or defects (photos, delivery documents, damage claim number etc.). Please do not discard packaging or contents.
Notifications of damaged goods after 14 days of receipt will be considered warranty issues and will be subject to the terms supplied in the individual items warranty information.

How do I cancel my order?
Please contact our customer service department immediately to cancel your order. If your order has already been shipped, shipping charges will apply, and a return authorization must be arranged. You must inform us of the order number and the name on the order.

Pricing
Pricing is in effect from Jan. 1st-Dec. 31st of each year. We reserve the right to correct pricing, specifications and typographical errors at any time. We will do our best to notify of any product or pricing discrepancies. Due to any unforeseen circumstances that may affect our manufacture prices such as an increase in raw material, transportation or natural disasters, our prices would change accordingly.

I am looking for a product not advertised on your website
Fill in our product request by clicking on the Product Request tab in Forms, which is under Customer Support. A customer service representative will follow-up with you promptly.